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Don't just take our word for it!
To date I have purchased two Kit Stone Kitchens and Utilities and last Friday I brought a client up to see Kit Stone Reading and she purchased a kitchen and utility.
The reason for my email is really just to let you know that what sets you apart from all the other kitchen companies, and believe me I have done my research, is the staff you have recruited and the customer service they all provide.
I can't speak highly enough of Kit Stone Reading, on the last three occasions I have dealt with them and have always been impressed with their professionalism and experience. Their knowledge has proved invaluable in designing the three kitchens. It is a joy to visit them and only makes the buying experience that much easier and enjoyable. But its not only Kit Stone Reading who has impressed me so much, head office have gone out of their way to help, advise and sort out any problem that may have occurred. They really are a fantastic team.
Congratulations on running such a successful company, with such great staff, long may it continue.
Kindest regards, Una
Thank you very much for confirming that and also thank you for the excellent customer service we have received throughout. I'm very sorry that the wardrobe didn't work in situ but your company couldn't have been more helpful and efficient in effecting the return.
Best wishes, Veryan
Just a note to thank you all for the wonderful kitchen you installed - it looks magnificent, works well and above all was most impressed with the efficiency with which the whole procedure was conducted just before Christmas - thank you so much.
Many thanks, Nicola
Delivery has arrived and I just wanted to let you know how very friendly and helpful your driver was. Makes a change to some of the delivery drivers we’ve had lately.
Kind regards, Julia
I have been ordering a kitchen through Kit Stone Epsom and I am happy to give you this feedback.
I have to say Kit Stone Epsom has been without a doubt the most helpful and understanding showroom I have ever dealt with (I have dealt with a lot)
They were so patient with me and didn’t pressurise me into ordering a kitchen straight away. They really was fantastic, and responded to any queries or questions I had straight away. We were in constant email contact and they always replied with a thorough response. They clearly enjoy their work and are very good at it. They redesigned the kitchen for me when i got the measurements wrong; invested a lot of time and effort into helping me create the most amazing kitchen. And i am confident that because of her my kitchen will be amazing.
Thanks again, Max
To be honest with you – the service Kit Stone provided was the best out of all the kitchen manufacturers we visited. Kit Stone Epsom were great. They were very professional, didn’t rush, and made good suggestions and explained the product and its quality well.
What made a very good impression on us was the service provided by your staff – the time invested in planning and designing (for free) vs others who only went to that step once a deposit was made.
Best wishes, Ross
Excellent Kit Stone Tunbridge Wells – Very impressed with these extra things that you do such as emailing the electrician. Without this extra level of technical support things would not go as smoothly as we would like. Much appreciated.
We are delighted with our Kit Stone kitchen! and very happy indeed with the service and the fitting. They kept all the agreed dates and this coupled with all the units you supplied has resulted in a stressless experience! Our thanks to you and all the team for all your help.
Kindest regards, Antony & Patricia
I'm sitting in our lovely new kitchen having moved back in yesterday. We wanted to thank you for all your efforts in being so accommodating not only in our particular requests but also of the foibles of the historic plumbing and uneven walls and floors we have here. Your calm and good humoured approach to everything kept the whole project enjoyable - not often that can be said about building projects - and your creativity and attention to detail were extremely well received. For example, we love the new front you created for the trash compactor, especially as it was the second attempt; the bespoke pull out larder that fits within millimetres to spare is testament to your work quality; and the diligence of working with the granite supplier, who took a couple of attempts to make the right sized piece for the hobs, was exemplary.
The new pan rail and shelf that you designed, created and installed in about 24 hours finishes off the kitchen so well - combining practicality and form. All in all a wonderful project, completed with dedication (you stayed until 11pm one night to get the plumbing ready) and finesse, and a pleasure to work with you; we have no hesitation in recommending you and your work.
With all best wishes, Jonathan & Nicky
I am writing to say how very pleased we are with the work undertaken by Lee and Damien. Their craftsmanship was first class and the quality of a very high standard. They both helped make the experience of our kitchen installation a real joy, and it was a real pleasure to have them working inside the house. Very tidy and professional.
They are a real asset to Kit Stone, and being at the front end of your client base, I would recommend that you ensure that their services are retained. We will be recommending Kit Stone and License to Build to our friends and family, and would be happy to provide references if requested.
We will send you photos when everything is completed.
Kind regards, Bill
Finally, please pass on my thanks to Ian for his visit on Wednesday. I did not fully appreciate how important his visit was and frankly without it - everything would have gone horribly wrong! There was a problem which was not entirely straightforward to solve and everyone was scratching their heads. Ian came up with a solution - which is workable and has saved all sorts of further complications and I am so grateful to him. He was super professional and super lovely so massive appreciation to him!
I"ll wait to hear from you again, Caroline
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